Frequently Asked Questions

Have questions about how any of our online banking products work?  You’ve come to the right place!

Technology is constantly changing.  First Bank of Tennessee has many great online products and financial tools to help you manage your money with the convenience and security you deserve.  Have questions not answered on this page?  Please call us during normal business hours or send a secure message for more information about any of our online services.


November 16, 2016 NEW Enhancements to Online Banking!

ex point 120x120

IMPORTANT!  Bookmarks & Favorites – your old bookmarks and favorite shortcuts will no longer work to login to Online Banking.  Please delete any you have saved to your computer, laptop, or mobile device.  You may save a new favorite from our home page www.firstbanktn.com.

New Login – Where you login to Online Banking will look a little different.  You’ll still choose between Personal and Business, but you will type both your User Name and Password on the same screen.  Your “User Name” is the same as your “Access ID”.  Your password and security questions will be the same as you were using.

Documents = eStatements – Looking for your Go Paperless eStatements?  Click on your account number and then click “Documents” from the sub menu.  Enroll for Electronic Statements under “Profile”.

Enhanced Security – includes updated security questions and greater choices on what is masked ****** from view.  New alerts are available to help you monitor your online activity.

Redesigned Home Page – the information you need right when you first login.

Improved Navigation – redesigned menu choices help you find what you need fast.

Simplified Transfer Options – schedule transfers on demand, for future dates, or recurring dates in one location.  Include memo descriptions with your online transfers for your personal records.

Customize Your Accounts and Transactions – create nicknames for your accounts, and custom edit notes for every transaction you make.


August 2016 NEW features for Mobile Banking App!

instant 45x60 Mobile Banking App – Instant Balance – see how much money you have in an instant, without logging into your Mobile App! Download the newest version of our Mobile Banking App and set up your Instant Balance accounts today.
Mobile Banking App – Pay Other People with Popmoney!  Did you know you can send money to anyone in the contacts on your smart phone with the touch of a button?!  Login to your Mobile Banking App and go to Payments.  Access the contacts on your phone and send secure electronic payments in as little as one business day to anyone you know or owe.

Do I need a personal Online Banking login or do I need a Business Online login?

question120
  • Do you use or plan to use QuickBooks?
  • Do you need to see accounts for more than one company EIN?
  • Do several people need a login to see your company(s) accounts?
  • Do you plan to use ACH Origination for direct deposit payroll or to receive auto-debit payments?
  • Do you plan to use Merchant Capture to scan and deposit your own business checks?

If you answered YES to any of these questions, you will need a Business Online login.

If you answer NO to all of these questions, a personal Online Banking account will work just fine!


Online Banking – any customer with an open active checking, savings, loan or certificate of deposit account may enroll for Online Banking.  Personal Online Banking logins are ideal for individuals or small businesses to allow easy and convenient online access to account information, eStatements, online bill pay, and mobile banking. Enrollment takes only a couple of minutes to complete.

  • Usernames must be at least 6 characters long – letters or numbers only.
  • Passwords must be at least 8 characters long, including at least 1 letter, 1 number, and 1 special character (such as ! @ # $ * +).
  • Lockouts occurs when a wrong password is entered 3 times.  You may wait 30 minutes for 3 more login attempts.  If locked out a second time, you must contact the bank to be reset.
  • Before  locked out, the Forgot Password tool may be used to receive a temporary password by email.
  • Lockout may also occur if security challenge questions are answered incorrectly.

Business Online – commercial customers with open active accounts may request one or more Business Online logins for secure access to current account information, archived eStatements, online bill pay and cash management tools such as QuickBooks, ACH Origination and Merchant Capture.  Business Online logins work well for companies and organizations that require more than one user login, or a single login accessing accounts for multiple companies.

Commercial customers may request new Business Online service during normal business hours.  Each Business Online login is customized for the number of employee logins needed, specific account access, specific duties (such as view only, transfer, bill pay, or cash management tools) to fulfill any job position from accountant to senior manager. Information needed to create logins: full name and date of birth for each user, email address for each user, preferred username for each user (minimum 6 characters, letters or numbers), list of accounts each user may see, specific duties each user may perform for each account, and any restriction of hours the user may login.

New Business Online logins can usually be created within 1-2 business days. Cash Management services such as ACH Origination or Merchant Capture require an application approval process, signed agreement, and additional training prior to use.

Go Paperless eStatements – all Online Banking customers may enroll to Go Green and Go Paperless and receive only electronic eStatements. NOTE: Enrolling for Online Banking does not automatically turn off your paper statements.  You must enroll for eStatements if you wish to stop receiving paper statements by mail.

eStatement enrollment is easy and takes only a couple of minutes.  Login to your Online Banking, click on Profile in the upper right of your screen and click to edit your Electronic Statements.  Choose the account you wish to enroll, click to view the Terms & Conditions, type the confirmation code into the online form and submit.  Depending on your account’s statement cycle, you might receive one more paper copy by mail.

To return to Paper Statements, contact your local branch.

Mobile Banking – all Online Banking customers may enroll for Mobile Banking.  Most features available through Online Banking are also available on the Mobile Banking App including: branch and ATM locations, account balances, transaction history, transfers, Bill Pay and Popmoney. 

To enroll for Mobile Banking, login to your Online Banking, click on Profile in the upper right of your screen, scroll down to Mobile Banking and click Enroll.  Once enrolled you can click to Manage Devices in this area.

For more information about our Mobile Banking features, please see our Mobile Banking Page.

Bill Pay – online Bill Pay is available to Online Banking and Business Online users.  An easy secure method to pay any person or company with a United States address.

  • Enter the information found on your bill and schedule one-time or recurring payments.
  • Enroll for eBills from companies who offer electronic bills.
  • Create alerts and reminders when bills are due and payment is sent.

Bill Pay uses a Due Date payment method for each bill payment you schedule to provide the maximum security with the greatest efficiency.  Some companies you pay may offer same-day or next-day electronic payments through our online bill pay.  Other companies may only accept payments by paper check sent through the U.S. Mail.  Bill Pay takes the guesswork out and chooses the payment method for you.  When scheduling a payment, only the dates a payment may be received by are offered as calendar choices.  Weekends, holidays, and dates sooner than payment would reach it’s destination are grayed out and cannot be selected.

Popmoney – a person-to-person payment service available to all Online Banking and Mobile Banking customers.  With Popmoney you can send funds to anyone you know or anyone you owe within the United States.  All you need is the person’s name and email address, or their name and their cell phone number. 

The receiver of your Popmoney payment must complete the instructions sent to them by email or text message to collect the funds you send.  Once set up, funds can be sent in as little as one business day.  Limits on how much money you can send, and how fast, are noted inside Online Banking when you schedule the Popmoney payment. 

For more information please visit our Popmoney Page.

Security Online – First Bank of Tennessee uses many different security tools to provide you a secure environment to conduct your internet banking transactions.  Multi Factor Authentication is one tool used in addition to your secure login for Online Banking or Business Online.  Please view our FFIEC Security Guidance Page for more information about how to stay safe online.
System Requirements – Technology changes daily and we strive to stay compatible with the various internet platforms and devices available.  If the software or device you use is not listed as one of our supported platforms, certain features of our online services may not work at their optimum.
 Supported Platforms (*not a comprehensive list; these have been tested)
Online Banking & Bill Pay (Updated 12-2016) PC – Internet Explorer 11 on Windows 7 & 8; MicroSoft Edge on Windows 10; Chrome (current version); Firefox (current version); and Safari (current version).  As of 11/15/16 Bill Pay does not function via internet browser on tablet or iPad.  We hope to have this resolved with a future update.
Mobile Banking App – Smart Phones (Updated 06-2015)

Mobile Banking supports Tier 1 carriers in the U.S. including: AT&T, Verizon, Sprint, T-Mobile

Phones currently supported include: Apple iPhone – 3GS and newer AT&T – Avail 2, Fusion, Fusion 2, Radiant, Z998 Casio – G’zOne Commando HTC – Desire HD/Inspire 4G, Droid DNA, EVO 3D/EVO V 4G, EVO 4G, Incredible 2, One, One M8, One X, Thunderbolt LG – Connect 4G, G2, Motion 4G, Nexus 4 & 5, Optimus F3 F6 & L9, Splendor Motorola – Atrix HD, Droid 3, Droid 4, Droid Bionic, Droid II, Droid Maxx, Droid Mini, Droid Razr/Maxx, Droid Razr HD/Maxx, Droid Ultra, Droid X, Droid X2, Moto G, Moto X, Photon 4G, Raxr M/Electrify M Samsung – Droid Charge, Exhibit II 4G, Galaxy Centura, Galaxy Exhibit, Galaxy Mega 6.3, Galaxy Nexus, Galaxy Note, Galaxy Note II, Galaxy Note III, Galaxy Proclaim, Galaxy S, Galaxy S2, Galaxy S2 Epic, Galaxy S2 Skyrocket, Galaxy S3, Galaxy S4, Galaxy S4 Mini, Galaxy S5, Galaxy S Stratosphere, Galaxy Stellar

Operating Systems: iOS 8 and above, Android KitKat (Level 20) and above

Mobile Banking App – Tablets (Updated 06-2015) Apple – iPad 1, 2, 3 & 4; Air 1/iPad 5, Air 2; iPad Mini, 2 & 3 Android Tablet (Google Play) – Acer A2x0; ASUS Nexus 7 & 7 II; Barnes & Noble Nook HD+; Samsung Galaxy Tab 2, 3 & 4; Samsung Nexus 10; Samsung Note 10.1 N80xx, Note 10.1 SM-P60x, Note Pro 12.2 SN-P90x Android Tablet (Amazon) – Amazon Kindle Fire 2, Kindle Fire HD, Kindle Fire HDX